What is the return policy?
CircuPool CORE35 Salt Chlorine Generator
Salt Chlorinators
What is the return policy on this item?
Status:
Open Apr 16, 2024 - 09:19 AM
2answers
Voted Best Answer
Apr 16, 2024 - 09:19 AM
Returns / Refunds While we never expect an issue with the products we carry, sometimes it may become necessary to return a product. If the need arises, please contact customer support within business hours and secure a Return Merchandise Authorization (RMA) within 30 days of the date of purchase. We’re happy to help you with your issue to hopefully help fix the problem at hand, and to also verify your item’s eligibility for return. Refunds will be processed once items are received at the designated return destination and the condition has been inspected and approved. Before purchasing, please note the following important information.
All Returns: Unlike many of our competitors, we do not sell used or refurbished items, so products must be returned in new condition in the original packaging; including warranty cards, and all owners' manuals to be returned in the condition in which the product was received. The return of used items must be authorized by the manufacturer, if covered by an applicable guarantee. Refused deliveries may result in delay or denial of refund and fees listed below. Non-refundable and Non-returnable items: Some products do not qualify for return. Chemicals or chemical test products, pool cleaners, used filter elements, special order items or custom items, items under $15, heaters or heat pumps cannot be returned for any reason; warranty issues will be handled by the manufacturer.
Return Window: Returns will only accepted for return if an eligible RMA is issued within 30 days from the date of purchase. Once an RMA is issued, it will be valid for 30 days. Transactions beyond this period are subject to warranty policies as stated in the owner's manual and cannot be refunded.
Standard Fees: With the sole exception of fulfillment mistakes, all original-condition returns are subject to a basic 10% restocking fee and less the original cost of shipping (even if the shipping charge was reduced or waived due to a promotion). Return freight is the sole responsibility of the customer. Products must be returned in new condition in the original packaging, including warranty cards and all owners' manuals. If the item is returned, but not in the new condition with original packaging, your return may be refused or the restocking fee may be increased to 25%. Deliveries refused without authorization from Discount Salt Pool may result in delay or denial of refund, may be subject to up to a 15% restocking fee, and are subject to freight charges both ways. Payment processing fees from the original transaction will not be returned if the payment processor’s policy does not refund these charges, e.g. PayPal.
Refunds: Refunds will be issued once the product is received and inspected, and will be processed within 1 to 5 business days after receipt of merchandise. Depending on your payment processor, normal time for this refund to appear on your statement can be an additional 10-14 business days.
Answer
Apr 16, 2024 - 09:19 AM
Returns / Refunds While we never expect an issue with the products we carry, sometimes it may become necessary to return a product. If the need arises, please contact customer support within business hours and secure a Return Merchandise Authorization (RMA) within 30 days of the date of purchase. We’re happy to help you with your issue to hopefully help fix the problem at hand, and to also verify your item’s eligibility for return. Refunds will be processed once items are received at the designated return destination and the condition has been inspected and approved. Before purchasing, please note the following important information.
All Returns: Unlike many of our competitors, we do not sell used or refurbished items, so products must be returned in new condition in the original packaging; including warranty cards, and all owners' manuals to be returned in the condition in which the product was received. The return of used items must be authorized by the manufacturer, if covered by an applicable guarantee. Refused deliveries may result in delay or denial of refund and fees listed below. Non-refundable and Non-returnable items: Some products do not qualify for return. Chemicals or chemical test products, pool cleaners, used filter elements, special order items or custom items, items under $15, heaters or heat pumps cannot be returned for any reason; warranty issues will be handled by the manufacturer.
Return Window: Returns will only accepted for return if an eligible RMA is issued within 30 days from the date of purchase. Once an RMA is issued, it will be valid for 30 days. Transactions beyond this period are subject to warranty policies as stated in the owner's manual and cannot be refunded.
Standard Fees: With the sole exception of fulfillment mistakes, all original-condition returns are subject to a basic 10% restocking fee and less the original cost of shipping (even if the shipping charge was reduced or waived due to a promotion). Return freight is the sole responsibility of the customer. Products must be returned in new condition in the original packaging, including warranty cards and all owners' manuals. If the item is returned, but not in the new condition with original packaging, your return may be refused or the restocking fee may be increased to 25%. Deliveries refused without authorization from Discount Salt Pool may result in delay or denial of refund, may be subject to up to a 15% restocking fee, and are subject to freight charges both ways. Payment processing fees from the original transaction will not be returned if the payment processor’s policy does not refund these charges, e.g. PayPal.
Refunds: Refunds will be issued once the product is received and inspected, and will be processed within 1 to 5 business days after receipt of merchandise. Depending on your payment processor, normal time for this refund to appear on your statement can be an additional 10-14 business days.
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CircuPool CORE35 Salt Chlorine Generator
Revolutionary CORE saltwater chlorinators feature advanced digital electronics & easy installation. Adapter Kits available to match existing plumbing for these chlorine generator brands: Hayward® Jandy® <a href="/circupool-core-ad
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