Support Q&A

Question 1

Why is salt level reading not accurate? View answer

Asked 2 ´years ago | Support

Question 2

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 2 ´years ago | Support

Question 3

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 10 ´months ago | Support

Question 4

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 1 ´year ago | Support

Question 5

Are you sure I can't put my swcg before the heater? View answer

Asked 2 ´years ago | Support

Question 6

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 7

CircuPool SmartFlo E-07. How to fix? View answer

Asked 10 ´months ago | Support

Question 8

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 9

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 10

how acccurate is the control unit salinity reading? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 11

What's the ideal system setting for SJ Series Salt System? View answer

Asked 2 ´years ago | Support

Question 12

Is there a reset button on the Edge unit? View answer

Asked 11 ´months ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 13

Can you calibrate salinity on an RJ60+? View answer

Asked 9 ´months ago | Support

Question 14

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 1 ´year ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 15

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 16

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 17

Is there a warranty on the salt cell core55 View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 18

Is there any downside to running the RJ60+ on 110v? View answer

Asked 2 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 19

Separate circuit for Core55? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series

Question 20

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 1 ´year ago | Support

Question 21

will a aftermarket salt cell work with the controller View answer

Asked 12 ´months ago | Sanitation > Salt Chlorinators > SJ Series

Question 22

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 23

can't power up RJ30+,all fuses are ok and have a message Cell Connection, View answer

Asked 1 ´year ago | Support

Question 24

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 12 ´months ago | Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 25

My system runs at 100% at all times regardless of the position of the Selector Switch or the Adjustment Dial View answer

Asked 8 ´months ago | Sanitation > Salt Chlorinators > Universal Series

Question 26

I have a Hayward Swim Pure W3T-Cell-9 salt chlorine generator. Which of your cells is compatible with my system? View answer

Asked 7 ´months ago | Support

Question 27

Hi Why my Salt System Panel says Cell Not Match, Thanks in advance View answer

Asked 9 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 28

Does Circupool recycle used salt cells? View answer

Asked 1 ´year ago | Replacement Cells > EDGE-Series Replacement Cells

Question 29

auto power on View answer

Asked 1 ´year ago | Support

Question 30

Si-40 Replacement Cell View answer

Asked 2 ´months ago | Support

Question 31

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 11 ´months ago | Support

Question 32

Core55 output View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series

Question 33

If the display has no voltage and or amps ? What's the fix ? View answer

Asked 1 ´month ago | Support

Question 34

I have the universal cell and I can not get my chlorine levels up View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 35

New CORE 35 is not producing chlorine. View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE Series Salt Chlorine Generators - Owner Resources

Question 36

Why is the salinity average always lower than instant level? View answer

Asked 1 ´year ago | Support

Question 37

I see bubbling and calcium buildup on 1/2 of the titanium plates with low/no chlorine. Do I need a new cell? View answer

Asked 1 ´year ago | Replacement Cells > SJ-Classic Replacement Cells

Question 38

Cell current 0 amps, generate light flashing, water temp 66.5, Salinity Now 0000PPM, Salinity Average: 3600 View answer

Asked 28 ´days ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 39

CircuPool Gen9 connection pins are different from my original Hayward View answer

Asked 20 ´days ago | Support

Question 40

My current flow meter/sensor is on the bottom of the pvc adapter. Can your flow meter be installed on the bottom? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 41

Need help my Circupool SmartFlo Pump keeps Shutting off showing code E-01. Will only run for seconds before shuts Off. thanks View answer

Asked 2 ´years ago | Support

Question 42

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 1 ´year ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 43

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 44

CircuPool SJ-20 Salt Chlorine Generator View answer

Asked 9 ´months ago | Support

Question 45

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 46

Does the CircuPool® UL40 shut down when the flow sensor is disabled. Are landscaper cut the cable in error. View answer

Asked 10 ´months ago | Support

Question 47

Pump won't prime, pump speed stuck at 0. View answer

Asked 1 ´year ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 48

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 49

Is the CORE35 rated for direct sun? I live in AZ and my system is not shaded View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 50

Suction View answer

Asked 1 ´year ago | Support

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