Support Q&A

Question 1

Why is salt level reading not accurate? View answer

Asked 2 ´years ago | Support

Question 2

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 2 ´years ago | Support

Question 3

Asked 1 ´month ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 4

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 1 ´year ago | Support

Question 5

I have a Hayward Swim Pure W3T-Cell-9 salt chlorine generator. Which of your cells is compatible with my system? View answer

Asked 10 ´months ago | Support

Question 6

How do I clean the cj-150 filter element? View answer

Asked 1 ´year ago | CircuPool® CJ-150 Cartridge Filter

Question 7

Does Circupool recycle used salt cells? View answer

Asked 1 ´year ago | Replacement Cells > EDGE-Series Replacement Cells

Question 8

how acccurate is the control unit salinity reading? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 9

Is there a reset button on the Edge unit? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 10

If the display has no voltage and or amps ? What's the fix ? View answer

Asked 4 ´months ago | Support

Question 11

I have an issue with the RJ 45. I powers up and stops at cell connection. We haven't had any issues since July 2022 View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 12

Is it safe to keep control module powered up if pool pump is off(no water flow)? View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 13

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 1 ´year ago | Support

Question 14

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 15

Installation guide with flex hose View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 16

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 6 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 17

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 18

Edge cell flow direction View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > EDGE Series

Question 19

How do you know if your flow switch is bad? View answer

Asked 2 ´months ago | Support

Question 20

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 1 ´year ago | Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 21

why do i continue to have a negative volt reading View answer

Asked 1 ´year ago | Replacement Parts > Parts & Accessories > Si / Universal Models

Question 22

My pool pump runs all the time. Do I need a timer for my SJ-35A series? View answer

Asked 2 ´months ago | Support

Question 23

What is Quick Clean? View answer

Asked 2 ´months ago | Support

Question 24

Can the flow switch be installed vertically while the CORE will be horizontal? View answer

Asked 1 ´year ago | Support

Question 25

How long does the RJ+ stay in reverse polarity mode? View answer

Asked 1 ´month ago | Support

Question 26

Should pool water pH be adjusted for my CircuPool salt chlorine generator? View answer

Asked 1 ´month ago | Support

Question 27

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 28

I have the core Series 55 and it runs a few hours, then goes to System Error?? View answer

Asked 1 ´year ago | Support

Question 29

can't power up RJ30+,all fuses are ok and have a message Cell Connection, View answer

Asked 1 ´year ago | Support

Question 30

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 31

Why is the salinity average always lower than instant level? View answer

Asked 2 ´years ago | Support

Question 32

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 2 ´years ago | Support

Question 33

Can rj60 be powered from pentair intelliflo3 vsp built in 5 amp relay View answer

Asked 3 ´months ago | Support

Question 34

I see bubbling and calcium buildup on 1/2 of the titanium plates with low/no chlorine. Do I need a new cell? View answer

Asked 2 ´years ago | Replacement Cells > SJ-Classic Replacement Cells

Question 35

Need help my Circupool SmartFlo Pump keeps Shutting off showing code E-01. Will only run for seconds before shuts Off. thanks View answer

Asked 2 ´years ago | Support

Question 36

Can you calibrate salinity on an RJ60+? View answer

Asked 1 ´year ago | Support

Question 37

How do I order a SI+25 cell replacement? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool® Universal25 Salt Chlorine Generator

Question 38

Is there a warranty on the salt cell core55 View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 39

Is there any downside to running the RJ60+ on 110v? View answer

Asked 5 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 40

My system runs at 100% at all times regardless of the position of the Selector Switch or the Adjustment Dial View answer

Asked 11 ´months ago | Sanitation > Salt Chlorinators > Universal Series

Question 41

Everything is normal but my no flow led light is on , not sure what to do please help ? View answer

Asked 11 ´months ago | Support

Question 42

What's the ideal system setting for CORE Series Salt System? View answer

Asked 2 ´years ago | Support

Question 43

Can the control unit stay outdoors during the winter View answer

Asked 11 ´months ago | Support

Question 44

Should the CirucPool Saltwater Chlorinator be installed before or after a Polaris Pool Pump? View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 45

Red light on UL40 motherboard? No warnings on the display. Is this a problem? View answer

Asked 11 ´months ago | Support

Question 46

Si-40 Replacement Cell View answer

Asked 5 ´months ago | Support

Question 47

I have a 2 speed pump. Can I run the pump on the lower speed with a UL25 model? View answer

Asked 1 ´year ago | Support

Question 48

What salinity ppm (high limit) stops generating chlorine? View answer

Asked 9 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 49

I have an RJ30+ and my keypad seems to be bad. I'm not sure which keypad I need. View answer

Asked 2 ´months ago | Support

Question 50

I installed an RJ 45 this spring. Should I cover the control module this winter? View answer

Asked 10 ´months ago | Support

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