Support Q&A

Question 1

Why is salt level reading not accurate? View answer

Asked 2 ´years ago | Support

Question 2

Can you calibrate salinity on an RJ60+? View answer

Asked 1 ´year ago | Support

Question 3

Why is the salinity average always lower than instant level? View answer

Asked 2 ´years ago | Support

Question 4

CircuPool SmartFlo E-07. How to fix? View answer

Asked 1 ´year ago | Support

Question 5

I see bubbling and calcium buildup on 1/2 of the titanium plates with low/no chlorine. Do I need a new cell? View answer

Asked 2 ´years ago | Replacement Cells > SJ-Classic Replacement Cells

Question 6

How do you know if your flow switch is bad? View answer

Asked 5 ´months ago | Support

Question 7

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 1 ´year ago | Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 8

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 1 ´year ago | Support

Question 9

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 10

Is it safe to keep control module powered up if pool pump is off(no water flow)? View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 11

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 3 ´years ago | Support

Question 12

Can the control unit stay outdoors during the winter View answer

Asked 1 ´year ago | Support

Question 13

Is the CORE35 rated for direct sun? I live in AZ and my system is not shaded View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 14

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 10 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 15

I have a 2 speed pump. Can I run the pump on the lower speed with a UL25 model? View answer

Asked 2 ´years ago | Support

Question 16

I installed an RJ 45 this spring. Should I cover the control module this winter? View answer

Asked 1 ´year ago | Support

Question 17

Pump won't prime, pump speed stuck at 0. View answer

Asked 1 ´year ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 18

Is there a way to adjust brightness of display? View answer

Asked 5 ´months ago | Support

Question 19

Is there any downside to running the RJ60+ on 110v? View answer

Asked 9 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 20

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 4 ´months ago | Support

Question 21

No power on unit View answer

Asked 5 ´months ago | Support

Question 22

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 1 ´year ago | Support

Question 23

I have an issue with the RJ 45. I powers up and stops at cell connection. We haven't had any issues since July 2022 View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 24

How can I test an RJ chlorinator to verify it is operating properly View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 25

How do I order a SI+25 cell replacement? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool® Universal25 Salt Chlorine Generator

Question 26

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 1 ´year ago | Support

Question 27

can't power up RJ30+,all fuses are ok and have a message Cell Connection, View answer

Asked 1 ´year ago | Support

Question 28

Does Circupool recycle used salt cells? View answer

Asked 1 ´year ago | Replacement Cells > EDGE-Series Replacement Cells

Question 29

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 2 ´years ago | Support

Question 30

My sj45 system will turn on and all lights green after 5min they turn red. Salt level is good and cell clean View answer

Asked 2 ´months ago | Support

Question 31

Stablizer level View answer

Asked 2 ´months ago | Support

Question 32

Hi Why my Salt System Panel says Cell Not Match, Thanks in advance View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 33

Red light on UL40 motherboard? No warnings on the display. Is this a problem? View answer

Asked 1 ´year ago | Support

Question 34

New CORE 35 is not producing chlorine. View answer

Asked 7 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE Series Salt Chlorine Generators - Owner Resources

Question 35

Edge controller not set to cell size View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 36

Does the CircuPool® UL40 shut down when the flow sensor is disabled. Are landscaper cut the cable in error. View answer

Asked 1 ´year ago | Support

Question 37

CircuPool SJ-20 Salt Chlorine Generator View answer

Asked 1 ´year ago | Support

Question 38

Can a circupool core 55 system be used on an above ground pool View answer

Asked 1 ´year ago | Support

Question 39

I have the core Series 55 and it runs a few hours, then goes to System Error?? View answer

Asked 1 ´year ago | Support

Question 40

Is there a reset button on the Edge unit? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 41

Can the flow switch be installed vertically while the CORE will be horizontal? View answer

Asked 1 ´year ago | Support

Question 42

will a aftermarket salt cell work with the controller View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series

Question 43

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 44

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 1 ´year ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 45

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 46

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 47

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 48

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 1 ´year ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 49

Everything is normal but my no flow led light is on , not sure what to do please help ? View answer

Asked 1 ´year ago | Support

Question 50

My system runs at 100% at all times regardless of the position of the Selector Switch or the Adjustment Dial View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

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