Support Q&A

Question 1

Why is salt level reading not accurate? View answer

Asked 3 ´years ago | Support

Question 2

Asked 6 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 3

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 3 ´years ago | Support

Question 4

What is Quick Clean? View answer

Asked 6 ´months ago | Support

Question 5

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 6

Need help my Circupool SmartFlo Pump keeps Shutting off showing code E-01. Will only run for seconds before shuts Off. thanks View answer

Asked 2 ´years ago | Support

Question 7

Can the control unit stay outdoors during the winter View answer

Asked 1 ´year ago | Support

Question 8

Is it safe to keep control module powered up if pool pump is off(no water flow)? View answer

Asked 5 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 9

Why is the salinity average always lower than instant level? View answer

Asked 2 ´years ago | Support

Question 10

How do you know if your flow switch is bad? View answer

Asked 6 ´months ago | Support

Question 11

Pump won't prime, pump speed stuck at 0. View answer

Asked 1 ´year ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 12

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 13

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 1 ´year ago | Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 14

Is there a reset button on the Edge unit? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 15

I have the core Series 55 and it runs a few hours, then goes to System Error?? View answer

Asked 1 ´year ago | Support

Question 16

Hi Why my Salt System Panel says Cell Not Match, Thanks in advance View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 17

Red light on UL40 motherboard? No warnings on the display. Is this a problem? View answer

Asked 1 ´year ago | Support

Question 18

Can an SJ-45A cell be used with an SJ-35A control module? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series > CircuPool® SJ-35 Salt Chlorine Generator

Question 19

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 10 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 20

I have the universal cell and I can not get my chlorine levels up View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 21

No power on unit View answer

Asked 6 ´months ago | Support

Question 22

Is there a way to adjust brightness of display? View answer

Asked 6 ´months ago | Support

Question 23

My sj45 system will turn on and all lights green after 5min they turn red. Salt level is good and cell clean View answer

Asked 3 ´months ago | Support

Question 24

How do I order a SI+25 cell replacement? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool® Universal25 Salt Chlorine Generator

Question 25

Is the CORE35 rated for direct sun? I live in AZ and my system is not shaded View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 26

How can I test an RJ chlorinator to verify it is operating properly View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 27

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 1 ´year ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 28

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 29

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 30

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 31

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 1 ´year ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 32

How do you calibrate the salt level on my customers UL25. Brand new syst.salt is at 3500 but is reading only 2800 View answer

Asked 2 ´months ago | Support

Question 33

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 34

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 1 ´year ago | Support

Question 35

will a aftermarket salt cell work with the controller View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series

Question 36

Stablizer level View answer

Asked 3 ´months ago | Support

Question 37

Can the flow switch be installed vertically while the CORE will be horizontal? View answer

Asked 1 ´year ago | Support

Question 38

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 1 ´year ago | Support

Question 39

Cell Amp View answer

Asked 4 ´months ago | Support

Question 40

Can a circupool core 55 system be used on an above ground pool View answer

Asked 1 ´year ago | Support

Question 41

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 1 ´year ago | Support

Question 42

What is a replacement for sj-30 salt cell ? View answer

Asked 4 ´months ago | Support

Question 43

CircuPool SmartFlo E-07. How to fix? View answer

Asked 1 ´year ago | Support

Question 44

Can you calibrate salinity on an RJ60+? View answer

Asked 1 ´year ago | Support

Question 45

CircuPool SJ-20 Salt Chlorine Generator View answer

Asked 1 ´year ago | Support

Question 46

Does the Stand have installation manual and additional fittings required for installation? View answer

Asked 4 ´months ago | Filters > CircuPool® TJ-16 Typhoon Pre-Filter

Question 47

Does the CircuPool® UL40 shut down when the flow sensor is disabled. Are landscaper cut the cable in error. View answer

Asked 1 ´year ago | Support

Question 48

I have an issue with the RJ 45. I powers up and stops at cell connection. We haven't had any issues since July 2022 View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 49

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 4 ´months ago | Support

Question 50

Edge controller not set to cell size View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

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