Support Q&A

Question 1

I have the correct cell CircuPool RJ-60 PLUS but my salt level is reading over 1000 ppm higher it should.

Asked 7 ´days ago | Support

Question 2

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 3 ´years ago | Support

Question 3

Why is salt level reading not accurate? View answer

Asked 3 ´years ago | Support

Question 4

What is Quick Clean? View answer

Asked 1 ´year ago | Support

Question 5

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 2 ´years ago | Support

Question 6

My pool pump runs all the time. Do I need a timer for my SJ-35A series? View answer

Asked 1 ´year ago | Support

Question 7

Should the CirucPool Saltwater Chlorinator be installed before or after a Polaris Pool Pump? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 8

How do you know if your flow switch is bad? View answer

Asked 1 ´year ago | Support

Question 9

the control panel has no screen numbers and not indicator lights

Asked 5 ´days ago | Support

Question 10

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 3 ´years ago | Support

Question 11

Does Circupool recycle used salt cells? View answer

Asked 2 ´years ago | Replacement Cells > EDGE-Series Replacement Cells

Question 12

I have an RJ30+ and my keypad seems to be bad. I'm not sure which keypad I need. View answer

Asked 1 ´year ago | Support

Question 13

No power on unit View answer

Asked 1 ´year ago | Support

Question 14

Buttons not working View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 15

Do I need a flow switch for the Core15 salt generator? View answer

Asked 1 ´year ago | Support

Question 16

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 17

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 2 ´years ago | Support

Question 18

I have a si45 plus and my system is set up F15, my pool is 4o,ooo gal, what cell is the best and longest warranty View answer

Asked 1 ´year ago | Support

Question 19

How can I test an RJ chlorinator to verify it is operating properly View answer

Asked 11 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 20

Is there a way to adjust brightness of display? View answer

Asked 1 ´year ago | Support

Question 21

Installation guide with flex hose View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 22

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 23

my generator runs for a while, then generates and error and shuts off

Asked 9 ´days ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 24

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 25

How do I know the CircuPool INDIGO3 ozonater is working on a new install? View answer

Asked 3 ´years ago | Support

Question 26

Circupool 55 cell cleaning View answer

Asked 2 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE55 Salt Chlorine Generator

Question 27

Rj45 green light on by generating: zero for all readings-amps, volts, temp and salt. No change after max power

Asked 7 ´days ago | Support

Question 28

Why is the salinity average always lower than instant level? View answer

Asked 3 ´years ago | Support

Question 29

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 1 ´year ago | Support

Question 30

I broke my Pressure sensor on my total ph balance co2 system and want to order a new one. Where can I order this View answer

Asked 1 ´year ago | Support

Question 31

How long does the RJ+ stay in reverse polarity mode? View answer

Asked 1 ´year ago | Support

Question 32

Is it safe to keep control module powered up if pool pump is off(no water flow)? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 33

Edge cell flow direction View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 34

can't power up RJ30+,all fuses are ok and have a message Cell Connection, View answer

Asked 2 ´years ago | Support

Question 35

Will this work with the Hayward low salt generator? View answer

Asked 4 ´months ago | Support

Question 36

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 37

It is OK to have cell installed during opening clean, balance and shock treatment? View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE55 Salt Chlorine Generator

Question 38

how acccurate is the control unit salinity reading? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 39

i have a core 35 i bought in 2022 it has no lights but i made sure it is getting power, is there a fuse View answer

Asked 2 ´months ago | Support

Question 40

My salt cell is creating foam in my pool View answer

Asked 2 ´months ago | Support

Question 41

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 2 ´years ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 42

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 43

My system runs at 100% at all times regardless of the position of the Selector Switch or the Adjustment Dial View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 44

Can the control unit stay outdoors during the winter View answer

Asked 1 ´year ago | Support

Question 45

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 2 ´years ago | Support

Question 46

ORP Calibration - Core Balance Control

Asked 21 ´days ago | CORE BALANCE CONTROL Chemical Automation Platform | App-Enabled | Full Package With Wi-Fi

Question 47

the generate light is not on and some of the keys are not responding

Asked 21 ´days ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 48

Low or no chloine

Asked 17 ´days ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 49

CircuPool SJ-20 Salt Chlorine Generator View answer

Asked 2 ´years ago | Support

Question 50

If the display has no voltage and or amps ? What's the fix ? View answer

Asked 1 ´year ago | Support

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