Answer
Sep 19, 2024 - 11:34 AM
If your CircuPool Universal Series Salt Chlorinator is displaying a message that reads, "shi," then the system is detecting a high salinity condition and you should also see the High Salt light glowing red.
After you've cross-verified this through an independent test and ensured the cell is thoroughly clean. The next step is to confirm that the control module is set to the right "Cell Version." This is actually a quick, simple step that could have been performed at the outset. To check the cell type, use the System Status button to navigate to the eighth reading which will appear as a letter followed by a number. For Universal 25 or Si30-RC, the version should be "F-9". For Universal 40 or Si45-RC, it should be "F-15". And for Universal 55 or Si55-RC, it should be "t-15" or "C-60". To correct the Cell Version, click here for a helpful video. If the Cell Version and salinity are correct and the cell is clean, then it's time to contact our Technical Support team for further assistance. They can be reached at (866) 766-5243 on weekdays between 9-4:30 Central.
After you've cross-verified this through an independent test and ensured the cell is thoroughly clean. The next step is to confirm that the control module is set to the right "Cell Version." This is actually a quick, simple step that could have been performed at the outset. To check the cell type, use the System Status button to navigate to the eighth reading which will appear as a letter followed by a number. For Universal 25 or Si30-RC, the version should be "F-9". For Universal 40 or Si45-RC, it should be "F-15". And for Universal 55 or Si55-RC, it should be "t-15" or "C-60". To correct the Cell Version, click here for a helpful video. If the Cell Version and salinity are correct and the cell is clean, then it's time to contact our Technical Support team for further assistance. They can be reached at (866) 766-5243 on weekdays between 9-4:30 Central.
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