Answer
May 20, 2025 - 02:16 PM
There are a couple possible issues in this situation. The first thing to know is that any time that you want to check the System Status menu, temporarily turn the system up to 100% output and give it just a little time to engage. Then, when you check the readings from System Status you will have ensured that the chlorinator isn't in a "rest" period during which the Real-Time Salinity registers as 0000 and the Cell Current at 0.0 amps.
Possibility 1: You now see Cell Current is no longer 0.0 and the Real-Time Salinity is registering at the anticipated level. Everything is working correctly and you can turn the power output back to where it was.
Possibility 2: Your System Status shows Voltage registering as about 10-15 volts, Current at 0.0 and Salinity at 0000. This means that you connected the system to 110/120 volts line current and the system is still configured from the factory at 220/240 volts. Consult page 18 of your owners manual - attached - and convert the system voltage.
If neither of these situations have been your problem, please call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3pm Central and a member of our support team will assist you.
Possibility 1: You now see Cell Current is no longer 0.0 and the Real-Time Salinity is registering at the anticipated level. Everything is working correctly and you can turn the power output back to where it was.
Possibility 2: Your System Status shows Voltage registering as about 10-15 volts, Current at 0.0 and Salinity at 0000. This means that you connected the system to 110/120 volts line current and the system is still configured from the factory at 220/240 volts. Consult page 18 of your owners manual - attached - and convert the system voltage.
If neither of these situations have been your problem, please call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3pm Central and a member of our support team will assist you.
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