"Cell Connection" locks up display and controls. My understanding there is a module addition to fix this issue ? CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources RJ PLUS Series

Question

"Cell Connection" locks up display and controls. My understanding there is a module addition to fix this issue ? CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources RJ PLUS Series

RJ60+ Less than 2 years old. Always worked Great ! When I power On the unit all the Control Panel Error Leds light up for a second (likely an indicator test) then after a few second the "Cell Connection" error is displayed and the Key Board Is Locked Up and all the indicator lights are off (locking the keyboard controls makes no sense to me but i guess that is the logic). Yes I have performed the connector disconnect/reconnect several times. Male pins are not depressed. This unit is very well protected and very clean. My understanding there is an Internal Board Addition to Fix this problem... How Can I Get This Fix ?
Thank You For Your Help. The generator does work very well.

Status: Open Sep 23, 2024 - 09:15 AM

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Sep 23, 2024 - 09:15 AM

We're sorry to hear that you're having this problem, but in a situation like this, simply call us weekdays at (888) 206-9938 between 9-4:30 Central and a member of our technical support team will assist you.