Answer
Jun 04, 2025 - 11:49 AM
This occurs when the Control Module detects connection to Cell, but is unable to pass electrical power to the Cell circuit.
Things to check include:
• Double-check for debris or damage within the Cell plug and Control Module port
Disconnect the control box from cartridge and visually inspect the electrical connector. In case debris has settled there, gently remove it and re attach. If damaged, replace.
• Double-check for very high salinity or low salinity. Independently test salinity, ensure between 3000-4500 ppm!
• Double check for physically damaged or worn (eroded) Cell plates.
• Serious component issue.
If needed, please call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3pm Central and a member of our support team will assist you.
Things to check include:
• Double-check for debris or damage within the Cell plug and Control Module port
Disconnect the control box from cartridge and visually inspect the electrical connector. In case debris has settled there, gently remove it and re attach. If damaged, replace.
• Double-check for very high salinity or low salinity. Independently test salinity, ensure between 3000-4500 ppm!
• Double check for physically damaged or worn (eroded) Cell plates.
• Serious component issue.
If needed, please call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3pm Central and a member of our support team will assist you.
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