Answer
Jun 16, 2025 - 09:44 AM
Troubleshooting:
• Verify that the pump is on and running.
• Verify that you have proper water flow (especially at low pump speeds) without a pocket of air in the Cell housing.
• Verify that water flow is sufficient to fully press the Flow Sensor paddle away from its resting center position. In case you have a variable speed pump, increase flow until the LED turns off.
Additional Troubleshooting:
• Air pocket or air bubbles forming around the salinity sensor (upper backside of cell). Check the following items.
• This may happen if there is air in the pipe lines or for a few minutes at initial startup. Wait until air bubble disappear. Take steps to ensure the pump doesn’t lose prime and that pockets of air aren’t forming due to other equipment.
• Clean filters & strainers. Check water level in the pool, especially at skimmers / suction points.
• Check for closed valves, pump cavitation, faulty or failing pump, etc…
• Ensure at least 20 GPM water flow (approximate). If Variable Speed Pump is in use, incrementally raise the RPM’s of its lowest setting until air pocket does not form.
• Slight tilt the cell to lean the controls back to remove air bubble from salinity sensor.
• Flow Switch Paddle is physically stuck at center
• Remove the cell from its housing and remove debris or scaling that may be causing the paddle to stick.
• Very low or no salinity may cause the water to be unable to be sensed. Ensure salinity level is 3,000 ppm, or above.
• If the “Water Flow” LED remains on, the Cell may require replacement, so call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3pm Central and a member of our support team will assist you .
• Verify that the pump is on and running.
• Verify that you have proper water flow (especially at low pump speeds) without a pocket of air in the Cell housing.
• Verify that water flow is sufficient to fully press the Flow Sensor paddle away from its resting center position. In case you have a variable speed pump, increase flow until the LED turns off.
Additional Troubleshooting:
• Air pocket or air bubbles forming around the salinity sensor (upper backside of cell). Check the following items.
• This may happen if there is air in the pipe lines or for a few minutes at initial startup. Wait until air bubble disappear. Take steps to ensure the pump doesn’t lose prime and that pockets of air aren’t forming due to other equipment.
• Clean filters & strainers. Check water level in the pool, especially at skimmers / suction points.
• Check for closed valves, pump cavitation, faulty or failing pump, etc…
• Ensure at least 20 GPM water flow (approximate). If Variable Speed Pump is in use, incrementally raise the RPM’s of its lowest setting until air pocket does not form.
• Slight tilt the cell to lean the controls back to remove air bubble from salinity sensor.
• Flow Switch Paddle is physically stuck at center
• Remove the cell from its housing and remove debris or scaling that may be causing the paddle to stick.
• Very low or no salinity may cause the water to be unable to be sensed. Ensure salinity level is 3,000 ppm, or above.
• If the “Water Flow” LED remains on, the Cell may require replacement, so call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3pm Central and a member of our support team will assist you .
Add New Comment