Answer
Jun 19, 2025 - 08:43 AM
Please note that you may normally see that message for the first couple of moments when the control box is first turned on. Beyond that, this error will be displayed when there is not a proper connection between the salt cell and the control box.
Performing these procedures once or twice will solve most connection issues. If for some reason an issue persists, please call tech support at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3pm Central to move forward if needed.
You will want to:
1) remove power from the controls,
2) fully disconnect the cell cord from the controls and inspect its male and female pins to ensure everything is intact,
3) reconnect the cell cord to the controls, making sure that the plug is correctly aligned, fully inserted, and fully seated down into the terminal, and that the plug's lock-ring is tightened down (hand-tight only), then
4) restore power to the controls.
If your first attempt is unsuccessful, take the control module off the wall and place it on a flat surface in order to correctly align the plug as you try again to fully insert the plug.
If after a couple attempts of disconnecting and reconnecting your cell (while power is turned off) does not clear the message, and make sure that there is no tension in the cell cord that may be pulling on the cell cord connection.
If after a couple attempts of disconnecting and reconnecting your cell (while power is turned off) does not clear the message, and make sure that there is no tension in the cell cord that may be pulling on the cell cord connection.
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