Answer
Aug 07, 2025 - 01:53 PM
We'll assume there are no warning lights or messages. Raise the power output to "Power Max" and allow a minute before proceeding. Press the menu key and toggle through to the second reading and look for voltage of about 21-27 volts. Then move on to Cell Current that should read +/- 2.5 to 7.8.
If the voltage is reading roughly 10-13 volts, then the indication is that the system is configured for 220/240 volts, but is receiving 110/120. Note that the real time salinity will read 0000 in this case. Confirm that the CM is wired to 110/120 and then either reconnect it to 220/240v or reconfigure the CM to accept 110/120 volts per attached guide.
If normal voltage and current are present and you are not receiving real-time salinity from the menu, then call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3PM Central and a member of our support team will assist you.
If the voltage is reading roughly 10-13 volts, then the indication is that the system is configured for 220/240 volts, but is receiving 110/120. Note that the real time salinity will read 0000 in this case. Confirm that the CM is wired to 110/120 and then either reconnect it to 220/240v or reconfigure the CM to accept 110/120 volts per attached guide.
If normal voltage and current are present and you are not receiving real-time salinity from the menu, then call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3PM Central and a member of our support team will assist you.
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