Answer
Apr 08, 2026 - 01:38 PM
If the power button is responding but the plus and minus buttons are not functioning and triggering error codes, that can indicate an issue with the keypad.
We’ll want to confirm that with a quick troubleshooting check before replacing anything.
Please give our support team a call so we can walk through that with you. If it is the keypad, we can also review your warranty and get you set up with a replacement if it’s covered. Be sure to have your model and serial number available when you call so we can assist you as quickly as possible.
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