Staff Answer
May 13, 2026 - 12:44 PM
Confirm that the salinity of the water is not too low, that the cell is thoroughly clean, and that the cell version as displayed in the System Status reads correctly, ie. if you have an RJ 30+ that it shows as such.
If you still have this misreading, you are likely dealing with a failed temperature sensor and you should call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3PM Central and a member of our support team will assist you from there.
If you still have this misreading, you are likely dealing with a failed temperature sensor and you should call us at (888) 206-9938 Mon-Thu: 9-4:30 or Fri: 9-3PM Central and a member of our support team will assist you from there.
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