Answer
Apr 02, 2025 - 12:55 PM
Based on the information you've given us, we need to determine whether any of the lights across the Control Panel display are glowing red. If that is the case, you should review the troubleshooting instructions in your manual or review the attached troubleshooting guide and call us for assistance if necessary.
If you have no red warning lights, then it is likely to be a problem with the pool's chlorine demand and not the chlorine production. In this instance, call us at (888) 206-9938 Mon-Thu: 9-4:30 (CST) or Fri: 9-3pm (CST) with a copy of the water test from your pool store in-hand and a member of our technical support team will review the situation and information and assist you in taking care of the problem.
If you have no red warning lights, then it is likely to be a problem with the pool's chlorine demand and not the chlorine production. In this instance, call us at (888) 206-9938 Mon-Thu: 9-4:30 (CST) or Fri: 9-3pm (CST) with a copy of the water test from your pool store in-hand and a member of our technical support team will review the situation and information and assist you in taking care of the problem.
Add New Comment