Support Q&A

Question 1

Can the flow switch be installed vertically while the CORE will be horizontal? View answer

Asked 1 ´year ago | Support

Question 2

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 1 ´year ago | Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 3

will a aftermarket salt cell work with the controller View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series

Question 4

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 1 ´year ago | Support

Question 5

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 6

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 7

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 1 ´year ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 8

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 9

Pump won't prime, pump speed stuck at 0. View answer

Asked 1 ´year ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 10

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 11

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 12

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 1 ´year ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 13

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 14

Suction View answer

Asked 1 ´year ago | Support

Question 15

can't power up RJ30+,all fuses are ok and have a message Cell Connection, View answer

Asked 1 ´year ago | Support

Question 16

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 17

I have a 2 speed pump. Can I run the pump on the lower speed with a UL25 model? View answer

Asked 1 ´year ago | Support

Question 18

I have an RJ30 unit which I turn off at night. Start up in the morning results in a noticeable motor sound. I can View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 19

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 20

why do i continue to have a negative volt reading View answer

Asked 1 ´year ago | Replacement Parts > Parts & Accessories > Si / Universal Models

Question 21

I ordered a new touch screen for my RJ30+, but no instructions came with the part. Are the instructions on your web site? View answer

Asked 1 ´year ago | Support

Question 22

Does Circupool recycle used salt cells? View answer

Asked 1 ´year ago | Replacement Cells > EDGE-Series Replacement Cells

Question 23

auto power on View answer

Asked 2 ´years ago | Support

Question 24

How do I clean the cj-150 filter element? View answer

Asked 1 ´year ago | CircuPool® CJ-150 Cartridge Filter

Question 25

Core55 output View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 26

I have the universal cell and I can not get my chlorine levels up View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 27

My wiring is 110. Can I use a voltage converter ? View answer

Asked 1 ´year ago | Support

Question 28

how acccurate is the control unit salinity reading? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 29

Why is the salinity average always lower than instant level? View answer

Asked 2 ´years ago | Support

Question 30

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 2 ´years ago | Support

Question 31

I see bubbling and calcium buildup on 1/2 of the titanium plates with low/no chlorine. Do I need a new cell? View answer

Asked 2 ´years ago | Replacement Cells > SJ-Classic Replacement Cells

Question 32

Separate circuit for Core55? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 33

My current flow meter/sensor is on the bottom of the pvc adapter. Can your flow meter be installed on the bottom? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 34

Is there a warranty on the salt cell core55 View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 35

What's the ideal system setting for SJ Series Salt System? View answer

Asked 2 ´years ago | Support

Question 36

What's the ideal system setting for Universal Series Salt System? View answer

Asked 2 ´years ago | Support

Question 37

What's the ideal system setting for EDGE Series Salt System? View answer

Asked 2 ´years ago | Support

Question 38

What's the ideal system setting for CORE Series Salt System? View answer

Asked 2 ´years ago | Support

Question 39

Power level readings View answer

Asked 2 ´years ago | Support

Question 40

Is the CORE35 rated for direct sun? I live in AZ and my system is not shaded View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 41

I have purchased a Core 35 to convert my Fiberglass inground pool to salt water for 2023. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 42

How do I order a SI+25 cell replacement? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool® Universal25 Salt Chlorine Generator

Question 43

Need help my Circupool SmartFlo Pump keeps Shutting off showing code E-01. Will only run for seconds before shuts Off. thanks View answer

Asked 2 ´years ago | Support

Question 44

Why is salt level reading not accurate? View answer

Asked 2 ´years ago | Support

Question 45

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 2 ´years ago | Support

Question 46

How do I open the ozonater to check the bulb? View answer

Asked 2 ´years ago | Support

Question 47

How do I know the CircuPool INDIGO3 ozonater is working on a new install? View answer

Asked 2 ´years ago | Support

Question 48

Are you sure I can't put my swcg before the heater? View answer

Asked 2 ´years ago | Support

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