Support Q&A

Question 1

What salinity ppm (high limit) stops generating chlorine? View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 2

I installed an RJ 45 this spring. Should I cover the control module this winter? View answer

Asked 1 ´month ago | Support

Question 3

Can an SJ-45A cell be used with an SJ-35A control module? View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > SJ Series > CircuPool® SJ-35 Salt Chlorine Generator

Question 4

I have a Hayward Swim Pure W3T-Cell-9 salt chlorine generator. Which of your cells is compatible with my system? View answer

Asked 2 ´months ago | Support

Question 5

My system runs at 100% at all times regardless of the position of the Selector Switch or the Adjustment Dial View answer

Asked 2 ´months ago | Sanitation > Salt Chlorinators > Universal Series

Question 6

Everything is normal but my no flow led light is on , not sure what to do please help ? View answer

Asked 2 ´months ago | Support

Question 7

Can the control unit stay outdoors during the winter View answer

Asked 2 ´months ago | Support

Question 8

Red light on UL40 motherboard? No warnings on the display. Is this a problem? View answer

Asked 3 ´months ago | Support

Question 9

Edge controller not set to cell size View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > EDGE Series

Question 10

I have an issue with the RJ 45. I powers up and stops at cell connection. We haven't had any issues since July 2022 View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 11

Does the CircuPool® UL40 shut down when the flow sensor is disabled. Are landscaper cut the cable in error. View answer

Asked 4 ´months ago | Support

Question 12

CircuPool SJ-20 Salt Chlorine Generator View answer

Asked 4 ´months ago | Support

Question 13

Can you calibrate salinity on an RJ60+? View answer

Asked 4 ´months ago | Support

Question 14

Hi Why my Salt System Panel says Cell Not Match, Thanks in advance View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 15

CircuPool SmartFlo E-07. How to fix? View answer

Asked 5 ´months ago | Support

Question 16

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 5 ´months ago | Support

Question 17

Can a circupool core 55 system be used on an above ground pool View answer

Asked 4 ´months ago | Support

Question 18

I have the core Series 55 and it runs a few hours, then goes to System Error?? View answer

Asked 5 ´months ago | Support

Question 19

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 4 ´months ago | Support

Question 20

Is there a reset button on the Edge unit? View answer

Asked 5 ´months ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 21

Can the flow switch be installed vertically while the CORE will be horizontal? View answer

Asked 6 ´months ago | Support

Question 22

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 6 ´months ago | Replacement Parts > Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 23

will a aftermarket salt cell work with the controller View answer

Asked 6 ´months ago | Sanitation > Salt Chlorinators > SJ Series

Question 24

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 6 ´months ago | Support

Question 25

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 6 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 26

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 6 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 27

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 7 ´months ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 28

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 7 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 29

Pump won't prime, pump speed stuck at 0. View answer

Asked 7 ´months ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 30

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 8 ´months ago | Sanitation > Salt Chlorinators > Universal Series

Question 31

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 8 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 32

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 8 ´months ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 33

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 8 ´months ago | Sanitation > Salt Chlorinators > EDGE Series

Question 34

Suction View answer

Asked 9 ´months ago | Support

Question 35

can't power up RJ30+,all fuses are ok and have a message Cell Connection, View answer

Asked 9 ´months ago | Support

Question 36

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 37

I have a 2 speed pump. Can I run the pump on the lower speed with a UL25 model? View answer

Asked 1 ´year ago | Support

Question 38

I have an RJ30 unit which I turn off at night. Start up in the morning results in a noticeable motor sound. I can View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 39

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 40

why do i continue to have a negative volt reading View answer

Asked 1 ´year ago | Replacement Parts > Parts & Accessories > Si / Universal Models

Question 41

I ordered a new touch screen for my RJ30+, but no instructions came with the part. Are the instructions on your web site? View answer

Asked 1 ´year ago | Support

Question 42

Does Circupool recycle used salt cells? View answer

Asked 9 ´months ago | Replacement Parts > Replacement Cells > EDGE-Series Replacement Cells

Question 43

auto power on View answer

Asked 1 ´year ago | Support

Question 44

How do I clean the cj-150 filter element? View answer

Asked 8 ´months ago | CircuPool® CJ-150 Cartridge Filter

Question 45

Core55 output View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series

Question 46

I have the universal cell and I can not get my chlorine levels up View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 47

My wiring is 110. Can I use a voltage converter ? View answer

Asked 1 ´year ago | Support

Question 48

how acccurate is the control unit salinity reading? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 49

Why is the salinity average always lower than instant level? View answer

Asked 1 ´year ago | Support

Question 50

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 1 ´year ago | Support

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