Support Q&A

Question 1

Pump won't prime, pump speed stuck at 0. View answer

Asked 2 ´years ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 2

How do I open the ozonater to check the bulb? View answer

Asked 3 ´years ago | Support

Question 3

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 1 ´year ago | Support

Question 4

How do I order a SI+25 cell replacement? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool® Universal25 Salt Chlorine Generator

Question 5

I have purchased a Core 35 to convert my Fiberglass inground pool to salt water for 2023. View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 6

Hi Why my Salt System Panel says Cell Not Match, Thanks in advance View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 7

Can you calibrate salinity on an RJ60+? View answer

Asked 1 ´year ago | Support

Question 8

CircuPool SJ-20 Salt Chlorine Generator View answer

Asked 1 ´year ago | Support

Question 9

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 10

Does the CircuPool® UL40 shut down when the flow sensor is disabled. Are landscaper cut the cable in error. View answer

Asked 1 ´year ago | Support

Question 11

I have a Hayward Swim Pure W3T-Cell-9 salt chlorine generator. Which of your cells is compatible with my system? View answer

Asked 1 ´year ago | Support

Question 12

I installed an RJ 45 this spring. Should I cover the control module this winter? View answer

Asked 1 ´year ago | Support

Question 13

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 14

Is there any downside to running the RJ60+ on 110v? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 15

I see bubbling and calcium buildup on 1/2 of the titanium plates with low/no chlorine. Do I need a new cell? View answer

Asked 2 ´years ago | Replacement Cells > SJ-Classic Replacement Cells

Question 16

why do i continue to have a negative volt reading View answer

Asked 2 ´years ago | Replacement Parts > Parts & Accessories > Si / Universal Models

Question 17

Is it safe to keep control module powered up if pool pump is off(no water flow)? View answer

Asked 9 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 18

I broke my Pressure sensor on my total ph balance co2 system and want to order a new one. Where can I order this View answer

Asked 9 ´months ago | Support

Question 19

How can I test an RJ chlorinator to verify it is operating properly View answer

Asked 8 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 20

My current flow meter/sensor is on the bottom of the pvc adapter. Can your flow meter be installed on the bottom? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 21

What's the ideal system setting for Universal Series Salt System? View answer

Asked 2 ´years ago | Support

Question 22

Does the flow switch measure water temp as well? View answer

Asked 9 ´months ago | Support

Question 23

Is there a warranty on the salt cell core55 View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 24

I just replaced the control box on my Edge 40 system. Do I need to reprogram it? View answer

Asked 19 ´hours ago | Support

Question 25

Should pool water pH be adjusted for my CircuPool salt chlorine generator? View answer

Asked 10 ´months ago | Support

Question 26

Is there a way to adjust brightness of display? View answer

Asked 10 ´months ago | Support

Question 27

will a aftermarket salt cell work with the controller View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series

Question 28

Not all the sediment is leaving the sediment chamber after using the purge valve. View answer

Asked 8 ´months ago | Support

Question 29

Can I use the EDGE 40 with 1 1/2' piping? View answer

Asked 11 ´months ago | Sanitation > Salt Chlorinators > EDGE Series

Question 30

Can a circupool core 55 system be used on an above ground pool View answer

Asked 1 ´year ago | Support

Question 31

Can rj60 be powered from pentair intelliflo3 vsp built in 5 amp relay View answer

Asked 11 ´months ago | Support

Question 32

CircuPool Gen9 connection pins are different from my original Hayward View answer

Asked 11 ´months ago | Support

Question 33

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 8 ´months ago | Support

Question 34

If the display has no voltage and or amps ? What's the fix ? View answer

Asked 1 ´year ago | Support

Question 35

Edge controller not set to cell size View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 36

Red light on UL40 motherboard? No warnings on the display. Is this a problem? View answer

Asked 1 ´year ago | Support

Question 37

Can the control unit stay outdoors during the winter View answer

Asked 1 ´year ago | Support

Question 38

Stablizer level View answer

Asked 7 ´months ago | Support

Question 39

My system runs at 100% at all times regardless of the position of the Selector Switch or the Adjustment Dial View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 40

Can an SJ-45A cell be used with an SJ-35A control module? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series > CircuPool® SJ-35 Salt Chlorine Generator

Question 41

Should the CirucPool Saltwater Chlorinator be installed before or after a Polaris Pool Pump? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 42

My sj45 system will turn on and all lights green after 5min they turn red. Salt level is good and cell clean View answer

Asked 7 ´months ago | Support

Question 43

Si-40 Replacement Cell View answer

Asked 1 ´year ago | Support

Question 44

Cell Amp View answer

Asked 8 ´months ago | Support

Question 45

Core55 output View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 46

auto power on View answer

Asked 2 ´years ago | Support

Question 47

Does Circupool recycle used salt cells? View answer

Asked 2 ´years ago | Replacement Cells > EDGE-Series Replacement Cells

Question 48

how acccurate is the control unit salinity reading? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 49

Separate circuit for Core55? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 50

I have an RJ30 unit which I turn off at night. Start up in the morning results in a noticeable motor sound. I can View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series

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