Support Q&A

Question 1

Can a circupool core 55 system be used on an above ground pool View answer

Asked 1 ´year ago | Support

Question 2

Does the CircuPool® UL40 shut down when the flow sensor is disabled. Are landscaper cut the cable in error. View answer

Asked 1 ´year ago | Support

Question 3

New CORE 35 is not producing chlorine. View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE Series Salt Chlorine Generators - Owner Resources

Question 4

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 1 ´year ago | Support

Question 5

will a aftermarket salt cell work with the controller View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series

Question 6

I have a si45 plus and my system is set up F15, my pool is 4o,ooo gal, what cell is the best and longest warranty View answer

Asked 2 ´months ago | Support

Question 7

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 8

Should the CirucPool Saltwater Chlorinator be installed before or after a Polaris Pool Pump? View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 9

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 1 ´year ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 10

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 11

Edge controller not set to cell size View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 12

CircuPool Gen9 connection pins are different from my original Hayward View answer

Asked 3 ´months ago | Support

Question 13

Pump won't prime, pump speed stuck at 0. View answer

Asked 1 ´year ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 14

CircuPool SmartFlo E-07. How to fix? View answer

Asked 1 ´year ago | Support

Question 15

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 16

Can an SJ-45A cell be used with an SJ-35A control module? View answer

Asked 10 ´months ago | Sanitation > Salt Chlorinators > SJ Series > CircuPool® SJ-35 Salt Chlorine Generator

Question 17

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 18

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 1 ´year ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 19

Suction View answer

Asked 1 ´year ago | Support

Question 20

I installed an RJ 45 this spring. Should I cover the control module this winter? View answer

Asked 10 ´months ago | Support

Question 21

I have an RJ30+ and my keypad seems to be bad. I'm not sure which keypad I need. View answer

Asked 2 ´months ago | Support

Question 22

No power on unit View answer

Asked 2 ´months ago | Support

Question 23

What salinity ppm (high limit) stops generating chlorine? View answer

Asked 9 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 24

My wiring is 110. Can I use a voltage converter ? View answer

Asked 1 ´year ago | Support

Question 25

Separate circuit for Core55? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 26

I have the universal cell and I can not get my chlorine levels up View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 27

My current flow meter/sensor is on the bottom of the pvc adapter. Can your flow meter be installed on the bottom? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 28

What's the ideal system setting for SJ Series Salt System? View answer

Asked 2 ´years ago | Support

Question 29

What's the ideal system setting for Universal Series Salt System? View answer

Asked 2 ´years ago | Support

Question 30

Core55 output View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 31

I broke my Pressure sensor on my total ph balance co2 system and want to order a new one. Where can I order this View answer

Asked 1 ´month ago | Support

Question 32

auto power on View answer

Asked 2 ´years ago | Support

Question 33

What's the ideal system setting for EDGE Series Salt System? View answer

Asked 2 ´years ago | Support

Question 34

Power level readings View answer

Asked 2 ´years ago | Support

Question 35

UL40 View answer

Asked 1 ´month ago | Support

Question 36

Is the CORE35 rated for direct sun? I live in AZ and my system is not shaded View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 37

I ordered a new touch screen for my RJ30+, but no instructions came with the part. Are the instructions on your web site? View answer

Asked 1 ´year ago | Support

Question 38

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 15 ´days ago | Support

Question 39

Does the Stand have installation manual and additional fittings required for installation? View answer

Asked 10 ´days ago | Filters > CircuPool® TJ-16 Typhoon Pre-Filter

Question 40

I have an RJ30 unit which I turn off at night. Start up in the morning results in a noticeable motor sound. I can View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 41

Is there a way to adjust brightness of display? View answer

Asked 1 ´month ago | Support

Question 42

I have purchased a Core 35 to convert my Fiberglass inground pool to salt water for 2023. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 43

How do I open the ozonater to check the bulb? View answer

Asked 2 ´years ago | Support

Question 44

How do I know the CircuPool INDIGO3 ozonater is working on a new install? View answer

Asked 2 ´years ago | Support

Question 45

Do I need a flow switch for the Core15 salt generator? View answer

Asked 2 ´months ago | Support

Question 46

Are you sure I can't put my swcg before the heater? View answer

Asked 2 ´years ago | Support

Question 47

I have a 2 speed pump. Can I run the pump on the lower speed with a UL25 model? View answer

Asked 1 ´year ago | Support

Question 48

Not all the sediment is leaving the sediment chamber after using the purge valve. View answer

Asked 10 ´days ago | Support

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