Support Q&A

Question 1

I have purchased a Core 35 to convert my Fiberglass inground pool to salt water for 2023. View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 2

How do I order a SI+25 cell replacement? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool® Universal25 Salt Chlorine Generator

Question 3

I have the universal cell and I can not get my chlorine levels up View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 4

What is a replacement for sj-30 salt cell ? View answer

Asked 1 ´year ago | Support

Question 5

Controller is not reading any values from cell. View answer

Asked 17 ´days ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 6

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 2 ´years ago | Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 7

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 2 ´years ago | Support

Question 8

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 9

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 10

the control panel has no screen numbers and not indicator lights

Asked 26 ´days ago | Support

Question 11

Rj45 green light on by generating: zero for all readings-amps, volts, temp and salt. No change after max power

Asked 27 ´days ago | Support

Question 12

Is the CORE35 rated for direct sun? I live in AZ and my system is not shaded View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 13

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 14

I have the core Series 55 and it runs a few hours, then goes to System Error?? View answer

Asked 2 ´years ago | Support

Question 15

No power on unit View answer

Asked 1 ´year ago | Support

Question 16

How do I know the CircuPool INDIGO3 ozonater is working on a new install? View answer

Asked 3 ´years ago | Support

Question 17

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 1 ´year ago | Support

Question 18

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > EDGE Series

Question 19

Edge controller not set to cell size View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > EDGE Series

Question 20

How long does the RJ+ stay in reverse polarity mode? View answer

Asked 1 ´year ago | Support

Question 21

Can the control unit stay outdoors during the winter View answer

Asked 1 ´year ago | Support

Question 22

How do you calibrate the salt level on my customers UL25. Brand new syst.salt is at 3500 but is reading only 2800 View answer

Asked 10 ´months ago | Support

Question 23

Buttons not working View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 24

Can I install the RJ30 unit inside a junction box View answer

Asked 4 ´months ago | Support

Question 25

How to get LCD display replaced, not displaying correctly? View answer

Asked 4 ´months ago | Support

Question 26

I have a 2 speed pump. Can I run the pump on the lower speed with a UL25 model? View answer

Asked 2 ´years ago | Support

Question 27

I just replaced the control box on my Edge 40 system. Do I need to reprogram it? View answer

Asked 4 ´months ago | Support

Question 28

My system runs at 100% at all times regardless of the position of the Selector Switch or the Adjustment Dial View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 29

I have a Hayward Swim Pure W3T-Cell-9 salt chlorine generator. Which of your cells is compatible with my system? View answer

Asked 1 ´year ago | Support

Question 30

Can I use the EDGE 40 with 1 1/2' piping? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 31

My current flow meter/sensor is on the bottom of the pvc adapter. Can your flow meter be installed on the bottom? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 32

Separate circuit for Core55? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 33

New RJ45+. Generate light on,no error lights,but NO chlorine ever,Amps= -0.00, 12.xx Volts, salt 3340 w/ teststrip View answer

Asked 1 ´month ago | Support

Question 34

I have an RJ30 unit which I turn off at night. Start up in the morning results in a noticeable motor sound. I can View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 35

i have a core 35 i bought in 2022 it has no lights but i made sure it is getting power, is there a fuse View answer

Asked 3 ´months ago | Support

Question 36

Is there any downside to running the RJ60+ on 110v? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 37

High chlorine View answer

Asked 1 ´month ago | Replacement Cells > RJ-Classic Replacement Cells > CircuPool® RJ45 Classic Replacement Cell (Electrode Only)

Question 38

why do i continue to have a negative volt reading View answer

Asked 2 ´years ago | Replacement Parts > Parts & Accessories > Si / Universal Models

Question 39

Can rj60 be powered from pentair intelliflo3 vsp built in 5 amp relay View answer

Asked 1 ´year ago | Support

Question 40

Should the CirucPool Saltwater Chlorinator be installed before or after a Polaris Pool Pump? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 41

RJ45 plus gives high low salt and it is normal View answer

Asked 2 ´months ago | Support

Question 42

When do you need to replace RJ 45+ cell. View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 43

I am looking at getting the CORE35. I have a variable speed pump, is it mandatory that I hard wire the CORE35? View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 44

how acccurate is the control unit salinity reading? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 45

The unit in brand new and Leslie's reports perfect chemistry currently and salt reading is 3500....the universal 2 View answer

Asked 2 ´months ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 46

Cell current 0 amps, generate light flashing, water temp 66.5, Salinity Now 0000PPM, Salinity Average: 3600 View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 47

I broke my Pressure sensor on my total ph balance co2 system and want to order a new one. Where can I order this View answer

Asked 1 ´year ago | Support

Question 48

Stablizer level View answer

Asked 11 ´months ago | Support

Question 49

My sj45 system will turn on and all lights green after 5min they turn red. Salt level is good and cell clean View answer

Asked 11 ´months ago | Support

Question 50

Cell Amp View answer

Asked 1 ´year ago | Support

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