Support Q&A

Question 1

What is Quick Clean? View answer

Asked 1 ´year ago | Support

Question 2

I have the correct cell CircuPool RJ-60 PLUS but my salt level is reading over 1000 ppm higher it should.

Asked 27 ´days ago | Support

Question 3

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 3 ´years ago | Support

Question 4

Why is salt level reading not accurate? View answer

Asked 3 ´years ago | Support

Question 5

"Cell Connection" Error

Asked 2 ´months ago | Support

Question 6

I have a si45 plus and my system is set up F15, my pool is 4o,ooo gal, what cell is the best and longest warranty View answer

Asked 1 ´year ago | Support

Question 7

How do you know if your flow switch is bad? View answer

Asked 1 ´year ago | Support

Question 8

My salt cell is creating foam in my pool View answer

Asked 2 ´months ago | Support

Question 9

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 10

My RJ 60+ was installed 10 days ago, and the maintenance light came on and cell needs cleaning. Why so soon? View answer

Asked 15 ´days ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 11

Does Circupool recycle used salt cells? View answer

Asked 2 ´years ago | Replacement Cells > EDGE-Series Replacement Cells

Question 12

How do I open the ozonater to check the bulb? View answer

Asked 3 ´years ago | Support

Question 13

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 2 ´years ago | Support

Question 14

I have an RJ30+ and my keypad seems to be bad. I'm not sure which keypad I need. View answer

Asked 1 ´year ago | Support

Question 15

New CORE 35 is not producing chlorine. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE Series Salt Chlorine Generators - Owner Resources

Question 16

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 17

Circupool 55 cell cleaning View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE55 Salt Chlorine Generator

Question 18

Does the flow switch measure water temp as well? View answer

Asked 1 ´year ago | Support

Question 19

CircuPool CORE-55 Salt Chlorine Generator display reversed

Asked 2 ´months ago | Support

Question 20

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 21

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 22

Edge cell flow direction View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 23

Red light on UL40 motherboard? No warnings on the display. Is this a problem? View answer

Asked 1 ´year ago | Support

Question 24

My pool pump runs all the time. Do I need a timer for my SJ-35A series? View answer

Asked 1 ´year ago | Support

Question 25

Does the Stand have installation manual and additional fittings required for installation? View answer

Asked 1 ´year ago | Filters > CircuPool® TJ-16 Typhoon Pre-Filter

Question 26

Can you calibrate salinity on an RJ60+? View answer

Asked 2 ´years ago | Support

Question 27

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 2 ´years ago | Support

Question 28

CircuPool SmartFlo E-07. How to fix? View answer

Asked 2 ´years ago | Pumps > SmartFlo VS Pumps

Question 29

Do I need a flow switch for the Core15 salt generator? View answer

Asked 1 ´year ago | Support

Question 30

Everything is normal but my no flow led light is on , not sure what to do please help ? View answer

Asked 1 ´year ago | Support

Question 31

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 32

It is OK to have cell installed during opening clean, balance and shock treatment? View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE55 Salt Chlorine Generator

Question 33

Can an SJ-45A cell be used with an SJ-35A control module? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series > CircuPool® SJ-35 Salt Chlorine Generator

Question 34

I installed an RJ 45 this spring. Should I cover the control module this winter? View answer

Asked 1 ´year ago | Support

Question 35

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 2 ´years ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 36

How can I test an RJ chlorinator to verify it is operating properly View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 37

My edge40 has a blinking low salt light but salt level is 4000ppm

Asked 2 ´months ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE40 Salt Chlorine Generator

Question 38

Can the flow switch be installed vertically while the CORE will be horizontal? View answer

Asked 2 ´years ago | Support

Question 39

Is there a reset button on the Edge unit? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 40

Cell Current

Asked 2 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 41

Is there a warranty on the salt cell core55 View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 42

What's the ideal system setting for Universal Series Salt System? View answer

Asked 3 ´years ago | Support

Question 43

What's the ideal system setting for CORE Series Salt System? View answer

Asked 3 ´years ago | Support

Question 44

my generator runs for a while, then generates and error and shuts off

Asked 29 ´days ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 45

I see bubbling and calcium buildup on 1/2 of the titanium plates with low/no chlorine. Do I need a new cell? View answer

Asked 3 ´years ago | Replacement Cells > SJ-Classic Replacement Cells

Question 46

Installation guide with flex hose View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 47

Why is the salinity average always lower than instant level? View answer

Asked 3 ´years ago | Support

Question 48

can the cord that comes with the core control be wired directly to the circuit breaker View answer

Asked 1 ´month ago | CircuPool CORE CONTROL 35 | WiFi Automation Platform | Electronic Chlorine Generator

Question 49

RJ-45 cell being replaced by RJ-60 cell. Do I need to adjust control module to work on the RJ-60? View answer

Asked 17 ´days ago | Replacement Cells > RJ-Classic Replacement Cells

Question 50

the salt cell will not come out of the housing circupool core 35 View answer

Asked 16 ´days ago | Support

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