Support Q&A

Question 1

Why is salt level reading not accurate? View answer

Asked 2 ´years ago | Support

Question 2

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 2 ´years ago | Support

Question 3

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 1 ´year ago | Support

Question 4

Buttons not working View answer

Asked 2 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 5

What is Quick Clean? View answer

Asked 2 ´months ago | Support

Question 6

I have a Hayward Swim Pure W3T-Cell-9 salt chlorine generator. Which of your cells is compatible with my system? View answer

Asked 10 ´months ago | Support

Question 7

How do I clean the cj-150 filter element? View answer

Asked 1 ´year ago | CircuPool® CJ-150 Cartridge Filter

Question 8

Does Circupool recycle used salt cells? View answer

Asked 1 ´year ago | Replacement Cells > EDGE-Series Replacement Cells

Question 9

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 2 ´years ago | Support

Question 10

Should the CirucPool Saltwater Chlorinator be installed before or after a Polaris Pool Pump? View answer

Asked 5 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 11

Si-40 Replacement Cell View answer

Asked 5 ´months ago | Support

Question 12

How long does the RJ+ stay in reverse polarity mode? View answer

Asked 1 ´month ago | Support

Question 13

I have an issue with the RJ 45. I powers up and stops at cell connection. We haven't had any issues since July 2022 View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 14

Can you calibrate salinity on an RJ60+? View answer

Asked 1 ´year ago | Support

Question 15

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 16

Can the control unit stay outdoors during the winter View answer

Asked 11 ´months ago | Support

Question 17

I installed an RJ 45 this spring. Should I cover the control module this winter? View answer

Asked 10 ´months ago | Support

Question 18

Is there any downside to running the RJ60+ on 110v? View answer

Asked 5 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 19

Do the Smartflo pumps work with third-party automation systems (Pentair/Jandy/Hayward)? View answers

Asked 1 ´year ago | Support

Question 20

how acccurate is the control unit salinity reading? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 21

Have Hayward Goldline GLC-Cell-5 & Aqua Logic controller for T5 & T15 cells. View answer

Asked 1 ´year ago | Replacement Cells > Aftermarket Replacement Cells <span>fitting Hayward® / Goldline®</span> > CircuPool® CIR-GEN15 Aftermarket Replacement Cell fits Hayward® AquaRite® 40,000 Gal. Models

Question 22

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 1 ´year ago | Support

Question 23

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 24

If the display has no voltage and or amps ? What's the fix ? View answer

Asked 4 ´months ago | Support

Question 25

New CORE 35 is not producing chlorine. View answer

Asked 4 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE Series Salt Chlorine Generators - Owner Resources

Question 26

Why is the salinity average always lower than instant level? View answer

Asked 2 ´years ago | Support

Question 27

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 28

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series

Question 29

Cell Amp View answer

Asked 17 ´hours ago | Support

Question 30

Can rj60 be powered from pentair intelliflo3 vsp built in 5 amp relay View answer

Asked 3 ´months ago | Support

Question 31

How can I test an RJ chlorinator to verify it is operating properly View answer

Asked 15 ´hours ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-60 PLUS Salt Chlorine Generator

Question 32

How do you know if your flow switch is bad? View answer

Asked 2 ´months ago | Support

Question 33

My pool pump runs all the time. Do I need a timer for my SJ-35A series? View answer

Asked 2 ´months ago | Support

Question 34

Need help my Circupool SmartFlo Pump keeps Shutting off showing code E-01. Will only run for seconds before shuts Off. thanks View answer

Asked 2 ´years ago | Support

Question 35

Does the flow switch measure water temp as well? View answer

Asked 1 ´month ago | Support

Question 36

Is it safe to keep control module powered up if pool pump is off(no water flow)? View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 37

Suction View answer

Asked 1 ´year ago | Support

Question 38

I have the system with 3 CO2 cylinders. Can I open all 3 cylinders at the same time or I have to open one by one? View answer

Asked 1 ´year ago | Sanitation > pH Control > CircuPool TOTALBalance pH Control System with Patented CO2 Infusion

Question 39

My old Hayward Aquarite was vertical with no flow switch needed. Do I need one for the RJ45? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 40

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > Universal Series

Question 41

Pump won't prime, pump speed stuck at 0. View answer

Asked 1 ´year ago | Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 42

The salt level on my RJ 45+ reads correctly and 5 minutes later reads low salt. Cleaning does nothing. View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 43

Can the CircuPool Indigo3's ozone manifold be installed vertically? View answer

Asked 1 ´year ago | Sanitation > Ozone Generators > INDIGO3 Series > CircuPool® INDIGO3-XL Ozone Generator for Swimming Pools

Question 44

Does the Stand have installation manual and additional fittings required for installation? View answer

Asked 12 ´days ago | Filters > CircuPool® TJ-16 Typhoon Pre-Filter

Question 45

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 46

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 17 ´days ago | Support

Question 47

will a aftermarket salt cell work with the controller View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > SJ Series

Question 48

Can the flow switch be installed vertically while the CORE will be horizontal? View answer

Asked 1 ´year ago | Support

Question 49

Is there a reset button on the Edge unit? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 50

I have the core Series 55 and it runs a few hours, then goes to System Error?? View answer

Asked 1 ´year ago | Support

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