Support Q&A

Question 1

All Control Panel + Reset buttons do not work at all on my CircuPool RJ View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 2

How do I clean the CircuPool RJ45+ salt cell? View answer

Asked 3 ´years ago | Support

Question 3

What is Quick Clean? View answer

Asked 1 ´year ago | Support

Question 4

Need help my Circupool SmartFlo Pump keeps Shutting off showing code E-01. Will only run for seconds before shuts Off. thanks View answer

Asked 3 ´years ago | Pumps > SmartFlo VS Pumps

Question 5

RJ-45 cell being replaced by RJ-60 cell. Do I need to adjust control module to work on the RJ-60? View answer

Asked 2 ´months ago | Replacement Cells > RJ-Classic Replacement Cells

Question 6

Core 35 that was bought in April 2022 and the container is leaking how can i order just the container View answer

Asked 5 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 7

Does the CircuPool® UL40 shut down when the flow sensor is disabled. Are landscaper cut the cable in error. View answer

Asked 2 ´years ago | Support

Question 8

Salt low sensor lit but salinity measures 3800. Cell has been cleaned but still get error code. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

Question 9

Is it possible to plug in the CORE to a timer which then regulates when the CORE turns on and off? View answer

Asked 2 ´years ago | Support

Question 10

why do i continue to have a negative volt reading View answer

Asked 3 ´years ago | Replacement Parts > Parts & Accessories > Si / Universal Models

Question 11

Does the Stand have installation manual and additional fittings required for installation? View answer

Asked 1 ´year ago | Filters > CircuPool® TJ-16 Typhoon Pre-Filter

Question 12

Controller is not reading any values from cell. View answer

Asked 2 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 13

I have the correct cell CircuPool RJ-60 PLUS but my salt level is reading over 1000 ppm higher it should.

Asked 2 ´months ago | Support

Question 14

Red light on UL40 motherboard? No warnings on the display. Is this a problem? View answer

Asked 2 ´years ago | Support

Question 15

Is there a way to adjust brightness of display? View answer

Asked 1 ´year ago | Support

Question 16

I just installed ul25. When I power it on, the salinity says 3100 and stuck at that level. View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 17

Can rj60 be powered from pentair intelliflo3 vsp built in 5 amp relay View answer

Asked 1 ´year ago | Support

Question 18

Can an SJ-45A cell be used with an SJ-35A control module? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > SJ Series > CircuPool® SJ-35 Salt Chlorine Generator

Question 19

When do you need to replace RJ 45+ cell. View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 20

Why is salt level reading not accurate? View answer

Asked 3 ´years ago | Support

Question 21

How do you know if your flow switch is bad? View answer

Asked 1 ´year ago | Support

Question 22

My RJ PLUS control module is reading 0 amps; it's not generating chlorine. Possible fix? View answer

Asked 2 ´years ago | Support

Question 23

I bought an Si 40 system 1 month ago. I get Slo error even tho salt ppm is 3500. View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 24

my generator runs for a while, then generates and error and shuts off

Asked 3 ´months ago | Sanitation > Salt Chlorinators > Universal Series > CircuPool Universal Series Salt Chlorine Generators - Owner Resources

Question 25

Will this work with the Hayward low salt generator? View answer

Asked 7 ´months ago | Support

Question 26

Si-40 Replacement Cell View answer

Asked 1 ´year ago | Support

Question 27

can't power up RJ30+,all fuses are ok and have a message Cell Connection, View answer

Asked 2 ´years ago | Support

Question 28

At what salinity levels does the RJ-60+ stop powering the salt cell? View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 29

Separate circuit for Core55? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > CORE Series

Question 30

RJ45 plus gives high low salt and it is normal View answer

Asked 4 ´months ago | Support

Question 31

Should pool water pH be adjusted for my CircuPool salt chlorine generator? View answer

Asked 1 ´year ago | Support

Question 32

Do I need a flow switch for the Core15 salt generator? View answer

Asked 1 ´year ago | Support

Question 33

What strength of Muratic Acid do you use in the 1 to 10 ratio for cleaning the cell in a core55 generator? View answer

Asked 1 ´year ago | Support

Question 34

Cell current 0 amps, generate light flashing, water temp 66.5, Salinity Now 0000PPM, Salinity Average: 3600 View answer

Asked 1 ´year ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool® RJ-45 PLUS Salt Chlorine Generator

Question 35

Can I install the RJ30 unit inside a junction box View answer

Asked 6 ´months ago | Support

Question 36

i have a core 35 i bought in 2022 it has no lights but i made sure it is getting power, is there a fuse View answer

Asked 5 ´months ago | Support

Question 37

I have a Hayward Swim Pure W3T-Cell-9 salt chlorine generator. Which of your cells is compatible with my system? View answer

Asked 2 ´years ago | Support

Question 38

RJ-60 Plus does the direction of flow through the cell matter? View answer

Asked 3 ´years ago | Support

Question 39

My current flow meter/sensor is on the bottom of the pvc adapter. Can your flow meter be installed on the bottom? View answer

Asked 3 ´years ago | Sanitation > Salt Chlorinators > Universal Series

Question 40

Can you calibrate salinity on an RJ60+? View answer

Asked 2 ´years ago | Support

Question 41

the generate light is not on and some of the keys are not responding

Asked 3 ´months ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 42

I have a 16,000 gallon above ground pool, will the Edge Series work? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > EDGE Series

Question 43

Temperature reading is showing low at 69 degF , actual water in pool is 79 degF View answer

Asked 1 ´month ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 44

Pump won't prime, pump speed stuck at 0. View answer

Asked 2 ´years ago | Pumps > SmartFlo VS Pumps > CircuPool SmartFlo® Variable Speed Pool Pump - 1.7 THP

Question 45

Is there a reset button on the Edge unit? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > EDGE Series > CircuPool EDGE Series Salt Chlorine Generators - Owner Resources

Question 46

My system does not use a timer, can the RJ45 rely on the flow sensor to switch on and off? View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series

Question 47

Edge controller not set to cell size View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > EDGE Series

Question 48

RJ60+ reading a voltage (around 28) but zero salinity and amps View answer

Asked 2 ´years ago | Sanitation > Salt Chlorinators > RJ PLUS Series > CircuPool RJ-PLUS Series Salt Chlorine Generators - Owner Resources

Question 49

"Cell Connection" Error

Asked 4 ´months ago | Support

Question 50

I am looking at getting the CORE35. I have a variable speed pump, is it mandatory that I hard wire the CORE35? View answer

Asked 3 ´months ago | Sanitation > Salt Chlorinators > CORE Series > CircuPool CORE35 Salt Chlorine Generator

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